Help Center

Step 1: Search your item (s) – Type brands or item name

Step 2: Product details – Select quantity and ‘Add to Cart’

Step 3: Order Summary – Check out

Step 4: Select delivery method – Home Delivery, Self Pickup

Step 5: Payment – Credit Card, Online Banking, ATM, 7Eleven

Step 6: Order successful – Thank You note

There are a few Payment methods available for you to shop Online with us!

• Credit Card / Debit Card
• e-Coupon & e-Voucher
• 7-Eleven: Credit Card / Debit Card

Credit Card & Debit Card payment is available for all Shoppers.

We accept all VISA, Mastercard and AMEX Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure)

All your credit cards information is protected with encryption standard.

e-Coupon & e-Voucher

These offers exclusive discount or promotion. You will need to key-in the valid code received at “Secure Checkout” page under “Promotion Code”.

You can also redeem using both Promotion Code during check-out.

7-Eleven

We also do accept cash payment. After you check out during payment, you can choose to pay cash at 7-Eleven. 

Just bring the transaction ID to any 7-Eleven store in order to complete your internet purchase

Log on to your account via www.royalepharma.com.my and click on ‘Change Password’. The system will prompt you to enter your old password as well as new one. A confirmation will be given if your new password is changed successfully.

Go to login page and click ‘Forgot Your Password’, you can either input your registered email to reset your password. If the email address you gave us is no longer in use, please contact RoyalePharma Service Hotline at 1800 88 8380 for assistance.

The fields highlighted with a red * asterisk are compulsory fields. Please ensure that you have filled in the details to complete the registration process.

A valid email address is required for account maintenance and we encourage you to sign up one from the many choices of service providers available online.

Due to high volume of activation that is taking place at the same time, please wait for 5 minutes. If this attempt fails, please call RoyalePharma Service Hotline at 1800 88 8380 for assistance.

Home Delivery

Home Delivery services is available for purchase within Malaysia (Standard charges – West (RM10.00) & East Malaysia (RM15.00) )

Your parcel will be delivered using RoyalePharma's appointed delivery courier company. As for now City Link Express & PosLaju Malaysia.

Once order and payment is made, you are not allowed to change the delivery address unless special case.

Home Delivery:

Klang Valley : 3 – 5 working days 

Outstation: 5 – 10 working days

Free Delivery are applicable for orders above RM100.

Self Pickup

Your order will ONLY be available for pickup @ Block E (Beside Klinik Hanan) Pristine Pharma Sdn Bhd.

When picking up your order, please print out and present your invoice at the Cashier Counter.

We are unable to support a change of pickup location

Should you have any questions about your order, please call us at 1 800 88 8380 during our OPERATION HOURS: 9.00 a.m. – 6.00 p.m. (Monday – Friday).

Address:

BLOCK E (BESIDE KLINIK HANAN)

GROUND FLOOR, NO 7, JALAN KELULI 7/110,

PUSAT PERNIAGAAN BUKIT RAJA, SEKSYEN 7,

40000, SHAH ALAM

SELANGOR

Operation Hours: 9:00 a.m. – 5:00 p.m. (Tuesday & Thursday only).

PHARMANIAGA PRISTINE SDN BHD (HQ)

NO.7, LORONG KELULI 1B,

KAWASAN PERINDUSTRIAN BUKIT RAJA SELATAN,

SEKSYEN 7, 40000 SHAH ALAM,

SELANGOR DARUL EHSAN,

MALAYSIA

Home Delivery 

Klang Valley : 3 – 5 working days 

Outstation: 5 – 10 working days

No. Home Delivery services is available for purchase within Malaysia (West & East Malaysia).

Operation Hours: 8:30 a.m. – 5:30 p.m. (Monday – Friday except Public Holiday). Please contact RoyalePharma Service Hotline at 1800 88 8380 for assistance.

We always strive to provide the best to delivery your orders as soon as we can. Delivery will be available from Monday to Friday, excluding Public Holidays during office hours. For more details or inquiries on shipping and delivery issues, please contact our Customer Service Hotline at 1800 88 8380 or email at online@royalepharma.com

After your order is posted out, you can track your item using tracking number that has been updated through email.

RoyalePharma reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or due to out of stocks. If you have an enquiry, kindly contact our Customer Service via Hotline at 1800 88 8380 or email at online@royalepharma.com

You only need to make a purchase of RM100 and above in one receipt to enjoy free shipping

Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service via Hotline at 1800 88 8380 or email online@royalepharma.com to report on the products upon 3 days of receiving the goods.

Please allow up to 7 working days for your inquiry to be processed.

Requirements for a valid return under the Royale Pharma Policy are:

• Customer to notify RoyalePharma via e-mail at online@royalepharma.com within 3 days upon the receipt of products 
• Proof of purchase (order number, tax invoice, etc) 
• Reason for return has to be valid and return conditions must be met 
• Photos of products to be returned (optional).

• Damaged products 
• Wrong item(s) delivered not as per ordered 
• Expired items 
• Wrong quantity delivered – it could be oversupplied or undersupplied 

Note :

All products returned must be in the exact condition received by the customer.

In the unlikely event that your return does not meet the above requirement, our Customer Service Team will notify you before sending it back to you.

RoyalePharma will evaluate the returned product and determine whether it meets the Return Policy requirements. The evaluation process will take at least 3 working days. After that, the new replacement product will be sent to you.

Your item cannot be returned after 3 days upon receipt. Therefore, you are advised to check the products immediately upon receipt.

RoyalePharma aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 2-5 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

For more details or inquiries on shipping and delivery issues, please contact our Customer Service Hotline at 1800 88 8380 or email at online@royalepharma.com

Yes. All our free samples are supplied by our supplier, we will be giving to our customer free sample while stock last.

Yes. We hold monthly contests and attractive prizes await the lucky buyer. You can refer to the following link for more information on the contest in RoyalePharma

We have monthly promotion and please do check out!

You can subscribe to our newsletter at www.royalepharma.com or visit our social media to find out the latest promotions.

For every new account creation, you receive 100 points.

You get 1 point for every RM1 spent. Click ‘Reward’ pop up button on the bottom right website for further details.

Points can be redeemed in your next purchase at www.royalepharma.com at the conversion rate of 100 points = RM1. You may also accumulate points through several purchases and redeem goods of higher value at a later time.

There is no minimum point redemption.

Points accrued may be redeemed as cash equivalent in your next purchase of any item at www.royalepharma.com

Yes, you may start accumulate points immediately.

No. there is no expire on the online points.

Yes. It is available during certain promotion period only.