Log on to your account via www.royalepharma.com.my and click on ‘Change Password’. The system will prompt you to enter your old password as well as new one. A confirmation will be given if your new password is changed successfully.
Go to login page and click ‘Forgot Your Password’, you can either input your registered email to reset your password. If the email address you gave us is no longer in use, please contact RoyalePharma Service Hotline at 1800 88 8380 for assistance.
We always strive to provide the best to delivery your orders as soon as we can. Delivery will be available from Monday to Friday, excluding Public Holidays during office hours. For more details or inquiries on shipping and delivery issues, please contact our Customer Service Hotline at 1800 88 8380 or email at email@example.com
RoyalePharma reserves the right to cancel or modify any order if a customer’s purchase behaviour is seen to be suspicious or due to out of stocks. If you have an enquiry, kindly contact our Customer Service via Hotline at 1800 88 8380 or email at firstname.lastname@example.org
Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service via Hotline at 1800 88 8380 or email email@example.com to report on the products upon 3 days of receiving the goods.
Please allow up to 7 working days for your inquiry to be processed.
RoyalePharma will evaluate the returned product and determine whether it meets the Return Policy requirements. The evaluation process will take at least 3 working days. After that, the new replacement product will be sent to you.
RoyalePharma aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 2-5 working days.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.
For more details or inquiries on shipping and delivery issues, please contact our Customer Service Hotline at 1800 88 8380 or email at firstname.lastname@example.org
Points can be redeemed in your next purchase at www.royalepharma.com at the conversion rate of 100 points = RM1. You may also accumulate points through several purchases and redeem goods of higher value at a later time.