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Order/Payment

How to buy?/ How to pay?

What type of payment available?

CUSTOMER PROFILE MAINTENANCE

How do I change my password?

What if I forget my password?

How do I complete registration form?

I do not have an email address

There is a delay in receiving an e-mail confirmation

SHIPPING & DELIVERY

What type of delivery is available?

How long the delivery process?

Do you ship overseas?

What is your Business Operation Hours?

When is the delivery time?

How can I check the status of my order(s)?

Why is my order cancelled?

How to get free shipping?

RETURN & REFUND

How to return/refund?

What are the requirements for a valid return?

What conditions to return products?

How long after the collection process to get the product replacement?

How to return item after the return policy coverage days?

When will I receive my purchase?

GIVEAWAY, CONTEST & FREE SAMPLE

Do you offer free samples?

Did RoyalePharma organize any contest for this month?

What is the promotion/sale for this month?

How do I want to know the latest promotions?

LOYALTY POINTS (ONLINE)

Can you explain more on the Loyalty Point?

How do I earn points?

What can I do with the points earned?

What is the minimum point redemption?

What products can I redeem my points?

Will I be able to enjoy all member benefits instantly upon sign-up?

Do online points expire?

Do I entitled free shipping with accumulated points?